In recent years, with the explosive growth of the market demand in China, the market value of Yueya has also risen. However, high income does not mean high quality, chaos in the market of Yuezhang is frequently out, and the housekeeping service system needs to be further improved.
Monthly salary rises
Li Ying, who has been working for 10 years, is currently working in a family in Chaoyang District, Beijing. According to her memories, when she first joined the industry in 2008, she received only over 1,000 yuan in salary, and now her monthly income has reached 10,000 yuan.
According to the "2017 China National Government Service Industry Development Report" issued by the Ministry of Commerce, in recent years, the domestic market has been in short supply, and the wages of domestic service employees have risen rapidly. The average monthly salary of large, medium-sized cities such as Beijing, Shanghai, Guangzhou and other cities has already exceeded 10,000.
Xu Li, a monthly manager of a housekeeping company in Beijing, told reporters, "Currently, the company's monthly service fee ranges from 9800 yuan to 33,800 yuan. The company is divided into 6 levels according to the overall situation of the monthly contract. The higher the high service fee, the higher the monthly service fee of a star can reach 30,000 to 40,000. "
Wang Qiang, who once served as a senior manager in a Yueshen company, revealed that a large part of Yueshen in the Beijing housekeeping market is now doing private orders, that is, he does not go to the company and customers introduce each other. This can avoid rating restrictions, avoid 20% -30% of the company's commission, and get a maximum of 20,000 to 30,000 per month.
The above report shows that the demand for China's domestic service industry is growing. Although the number of industry employees has maintained a growth rate of more than 10% and the industry operating income has maintained a growth rate of more than 20%, compared with the growing service demand, the number of domestic service services has increased Obviously insufficient. Take Beijing as an example, there is a gap of 200,000 to 300,000 domestic helpers.
A research report from iResearch believes that by the end of 2018, the size of Chinese mother and infant family groups will reach 286 million, an increase of 21.2% compared with 2010. With the continuous optimization of family decision-making structure and the rapid expansion of the mother and infant family population, the potential of the mother and infant market is huge.
The huge shortage of domestic service talents and the growing demand for mothers and infants have contributed to an insufficiency of supply and demand in the domestic market, and monthly wages have increased rapidly.
The quality of the moon is uneven
The high salary of Yuezhang attracts people to enter the Yuezhang market. However, the uneven quality of Yueshen also made ??百乐宫网上游戏?? such as "Yueshen certificates can be obtained without training", "Baby was abused by Yueshen", "Hepatitis B virus carriers and babies shared bottles" and other ??百乐宫网上游戏?? broke frequently.
Wang Qiang said that as far as he knows, the training time of different companies is different, it may be one week or one month, and the mother and child care certificate can be obtained after the training. And there will be many license-issuing agencies, and you can even spend money to buy licenses.
Li Juan received her mother and child care certificate late last year. She told reporters, "At that time, I only received a monthly certificate when I took a five-day class at a housekeeping institution, but what I learned during the training was not comprehensive and I couldn't fully adapt to the monthly task."
"Actually, even if she received the monthly certificate for one month of training, she could not directly do the monthly certificate. She could only start with childcare. Although there were practical operations in the training, there was still a difference between the baby model and the real child," Wang Qiang said. As for the occurrence of Yueshui's abuse of babies, it is related to Yuesong's personal quality, education, and experience.
According to statistics, more than 22 million people in the country's government service industry are currently employed, mainly urban laid-off workers and migrant workers, with a relatively low level of education.
The "2017 Report on the Development of China's Government Service Industry" also shows that many domestic enterprises now have extensive management methods, and some of them only serve as intermediary introductions. The lack of information screening, assessment management and continuous training mechanisms for employees has led to employment. Low staff skills, poor service, and constant service disputes. It is not uncommon to find cases of child abuse on the moon.
Multiple standards issued to regulate the market
Earlier, the government has issued a number of domestic service policy standards to regulate the training and services in the market.
In July last year, 17 departments including the National Development and Reform Commission and the Ministry of Human Resources and Social Security jointly issued the "Action Plan for Improving the Quality and Capacity of Housekeeping Services (2017)", proposing to strengthen pre-employment training in the housekeeping service industry, such as babysitting and elderly care workers Implement on-the-job "return" training mechanism to ensure that employees who need training have "trained and trained".
In February 2016, the two national standards of "Quality Specifications for Mother and Infant Living Care Services for Domestic Helper Services" and "Classification and Evaluation of Domestic Helper Service Institutions" were formally implemented.
In the standard, the moon 嫂 is divided into 6 levels from low to high. The level is assigned with reference to qualifications, working hours, customer satisfaction and other factors. It also proposed that Yue Yue should be between 18 and 55 years old, have junior high school education or above, have service skills appropriate to the grade, and have no criminal record and infectious diseases.
Chen Ping, a member of the National Technical Service Standardization Technical Committee, told the media that the rating standards of different mother and infant companies had previously been different, which caused confusion to consumers. Setting a unified national standard can not only serve as a reference for consumers, but also encourage domestic service agencies and service personnel to improve their standards.
Difficulties in the domestic service industry to be solved
Although the introduction of the national standard is conducive to regulating the domestic market, the long-standing problems in the domestic service industry have not been resolved.
At present, the domestic service industry still faces difficulties in recruiting, managing, and retaining. Employees lack a sense of professional belonging. The survey showed that 65% of domestic workers worked in a company for less than half a year.
At the same time, domestic workers are generally older. According to the website of many companies, most of them are post-60s and 70s, and there are basically no post-30s.
However, with the improvement of residents 'living standards and the transformation and upgrading of the consumption structure, consumers' requirements for housekeeping services have increased significantly. In addition to services such as child rearing and meal matching, I also hope Yueyue can master skills such as early education and foreign languages. At present, Yuezhang has a low level of education and it is difficult to master professional skills.
The 2017 Report on the Development of China's Political Service Industry pointed out that, overall, the quality and level of service of government service personnel in our country is not high and needs to be standardized and improved.
Scholars: Locals can try to establish a domestic service platform
In response to the prominent contradiction between supply and demand in the domestic market and the uneven level of employees, Ou Xiaoli, director of the Social Development Department of the National Development and Reform Commission, said at a press conference on August 2 that the next step will be to strengthen the policy reserve for key and difficult issues in the development of the industry. The three-year implementation plan for improving and expanding domestic service, launching pilot projects for the joint development of leading domestic enterprises and cities, and promoting the development of the domestic service industry.
The above report of the Ministry of Commerce also proposed that we must do a good job in the promotion of domestic service, strengthen consumers' respect and attention to employees, and improve the social professional status of domestic service workers.
The report recommends that standards be revised and speeded up in areas such as childcare services and domestic service training, strengthen the supervision of the implementation of domestic service standards, and establish a network training platform for domestic service. At the same time, the construction of a domestic service network reservation platform was strengthened to improve the efficiency and quality of domestic service.
Su Hainan, deputy chairman of the Chinese Labor Association, told reporters at the China News Agency that while strengthening supervision, industry associations must also quickly formulate service standards for domestic service. Locally, you can try to establish a domestic service platform so that domestic service companies can be on the platform. Registration, registration, convenient communication and service with customers.